If one of your questions are not answered here, feel free to contact us at your location with the dropdown below.
What is the parent wristband? (Lou and Lex only)
The wristbands are $10 and enables parents to have unlimited attractions for the duration of your party.
Deposit amount/cancelation policy
Your deposit is $100 and is non-refundable but does go towards your party total. If you decide to cancel your party, the deposit will not be refunded back to you.
How many pizzas do I get?
You will get 1 pizza for every 5 participants; each kid gets 2 slices. All pizzas are half cheese, half pepperoni. If you have special dietary restrictions, please let us know at the time of booking, and Malibu Jack’s will accommodate those needs. i. (Ashland is all cheese)
How do I layout the timeline of the event?
Your 1.5 hours of party space will begin with food coming out right way. Then you can serve your cake and presents, then the kids are free to go play. If you have an all-access timed card, it will begin after the first swipe.
How is space delegated?
Space is delegated depending on the number of participants you book for. 10participants and under will get one A or B space, more than 10 participants will get a Combo (AB) space. We can always add play cards and food but cannot guarantee additional party space if additional kids show up on the day of your party.
What happens if not all of kids show up?
The number of participants that you have on file day of your party is what you are financially responsible for. You will still receive the play cards and food associated with that participant count.
What are the participant minimums?
All birthday parties have a minimum of 10, with the exception of Bounce Beach, which has a minimum of 6. If you have less participants, please contact your park to book.
What food can I bring?
We do not permit any outside food or drinks into the park. You may bring in a cake, cupcake or cookies. Malibu Jack’s does not have freezer storage.
What are the Goodie Bag inclusions?
The goodies bags are $3.50 each and include small toys and candy.
Can I book a party space without a package?
Party Beach space is $150 per hour without a package.
How long do I have to update headcount?
You have up until 3 days prior to your party to update your headcount. Whatever number we have on file for you day of your party, is what you are financially responsible for.
How early can I arrive?
You’re welcome to arrive 15 minutes prior to your party start time to check in.
Can I order additional pizzas and/or pitchers? (LOU only)
If you want to pre-order pizzas, they will all be half cheese, half pepperoni and are $18each. Additional pitchers can be ordered through the restaurant on the day of your party.
What decorations can I bring?
Table decorations and balloons are more than welcome! We do not allow anything to be hung on the walls. We do not allow confetti, pinatas, silly string, etc.
Is there parent seating?
There are limited additional seats around the perimeter of your party space. Thenumber of seats is not guaranteed.
What are the taxes and fees?
State taxes apply as well as a Service fee of 15%, which allows Malibu Jack’s to pay PartyHosts a premium rate to give you the best experience possible. Anything you leaveabove and beyond will go directly to your Party Host.
Where is the party space for Bounce Beach Bash?
All of the party spaces are located in Party Beach.
What supplies does Malibu Jack’s provide?
We provide tablecloths, plates for food and cake, cups, napkins and forks. You are more than welcome to bring your own themed supplies if you wish.
What does all-access attractions mean?
Your guests have access to all of the attractions for as many times as you can ride during your allotted time. Age and height restrictions still apply.
Do we have to be celebrating a birthday to book a birthday package?
Malibu Jack’s loves to celebrate all things! Contact your park for more information.
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